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Duke Raleigh Floor Stock
Duke Raleigh Catering
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Duke Raleigh Hospital catering orders will include all necessary utensils and condiments in the proper amounts consistent with your order. We will return to pick up non-disposable equipment (ONLY) at the specified time and location. Any equipment that is missing upon pickup must be returned to the catering department within 48 hours or they will be billed to the cost center on file at replacement cost.
Duke Raleigh Hospital’s normal catering service hours are 6 a.m. to 7 p.m. weekdays with a minimum of 12 people per order. We have a minimum dollar amount of $25.00 per order for on campus deliveries. Catering orders scheduled for weekend days are available with proper notice during the same time frame. We only provide delivery service for locations affiliated with Duke Raleigh Hospital or Duke Raleigh Hospital-Based offsite clinics. All deliveries off main campus are subject to a $125.00 delivery minimum.
We have a variety of packaging to meet your takeout/pickup requirements. Items may be picked up during regular business hours Monday to Friday, 6 a.m. to 7p.m. weekdays. Special accommodations can be arranged for the weekend, provided staff is available.
Most deliveries will include compostable products including plates, utensils, cups, and all necessary condiments. There is an additional expense for the use of china, custom linen, glassware and stainless-ware. For specific changes to our standard product offerings, please inquire when placing an order.
Only regular cloth table covers or skirts should be used. Paper or plastic table coverings or skirts are not permitted. Table decorations must be flame resistant. Combustible material such as plates, napkins, plastic utensils, cups and similar products shall be separated by a minimum of three feet from the canned heat. Canned heat source must be immediately extinguished when the food tray is empty or no longer used. When the event is over, all canned heat must be extinguished. It is recommended that an ABC dry chemical extinguisher, or Type K extinguisher, be available within ten feet of the serving area holding the canned heat.
Cancellations with less than 48 hours’ notice may be subject to a cancellation fee of up to 100% of proposed event cost. Determination of a cancellation fee will depend on whether or not food items, rented equipment, other can be returned or otherwise utilized.
A final guest count is due four working days prior to the event when possible. Counts may be adjusted up to 48 hours in advance of the event. Price for the event will be adjusted based on the final guest count.
Duke Raleigh Hospital does not require deposits for catered events.
We gladly accept Duke Department Cost Center Codes. If you require payment through cash or credit card, this can be completed at our cafe register and is subject to tax. Payment for catered events is due on the date of the event.
We understand that last minute events are often scheduled and we’ll do everything possible to work with you to provide service. Our full menu may not be available and we will consult with the chef to recommend a menu based on your needs and our availability of food and staff on short notice. All catering requests require a minimum lead time of five business days. In the event you are trying to place an order inside this restriction you will be prompted to contact Food & Nutrition Services for confirmation.
For the safety of our guests, we closely monitor the temperature and preparation of our food. We suggest that all perishable products be consumed within three hours of the time in which they are delivered. Outside food or beverage may not be served in conjunction with a catered event without prior approval from the Nutritional Services Director.
Due to Health Department regulations and policies, any food leftover after a catered event may not be removed from the location of service. Credits will not be issued for any unused items. Once order has been placed and confirmed you will be billed for the full amount upon completion of the event.
Make your event extra special. We do supply basic white linen clothes for all events. Please consult with our Event Coordinator prior to your event to ensure availability. China and linen service can be provided for an additional fee. Décor for themed events can also be arranged.
We will be happy to receive and handle any special orders in accordance with your specific needs, i.e. center pieces, floral arrangements, balloons, decorations, etc. Please allow us a minimum of ten business days for special order requests.
Events that require an on-site attendant will be assessed a fee according to the type of event and/or attendant, along with the customer count.
Duke Raleigh Hospital catering adheres to all DUHS policies and procedures. The catering department is not permitted to purchase alcoholic beverages or permitted to service an open/cash bar.
All displays and catering equipment included at an event that is unattended by catering personnel are the host’s responsibility. Damaged or misplaced items will be included on the invoice and charged according to the items replacement cost.
The safety of our staff and customers are very important to us. Therefore, during inclement weather emergencies, Duke Raleigh Hospital may decide to cancel all events. The catering department will make every effort to contact the customer. If the customer is unavailable, the decision to cancel the event will still be made.
